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Cancellations & Payment Help
How to get help with a ParkYoRide cancellation, payment hold, or refund request.
Last updated: September 14, 2026
Approval requests and payment holds
An approval-required booking authorizes payment before a host decision. The service captures the authorization on approval and attempts to cancel it if the request is declined or expires. An uncaptured authorization release is not a refund of a captured charge. Your financial institution controls when a pending hold disappears.
Cancellation and refund requests
There is no general self-service cancellation or refund workflow in the current app. Email support@parkyoride.com promptly with your booking identifier, dates, amount, payment status, and reason for the request. Report access failures, duplicate charges, or booking errors with relevant evidence. Do not send full card numbers, passwords, or verification codes.
Confirmation and processing
Sending a request does not itself cancel a reservation or issue a refund. Ask support to confirm the booking outcome and any payment action. No fixed refund percentage, deadline, or processing guarantee is established here. Applicable consumer rights remain in effect. Stripe and your bank control payment processing after an approved action.